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Orders & Processing
How long does it take to process my order?
All orders are carefully processed and packed within 2 to 4 business days before being shipped.
Will I receive confirmation after placing my order?
Yes. Once your order has been shipped, you will receive a confirmation email that includes your tracking number.
Shipping & Delivery
How can I track my package?
After your order ships, you will receive a tracking number via email. You can use this number to follow your package until it arrives at your doorstep.
How long does delivery take?
Delivery times may vary depending on your location, public holidays, and courier schedules.
Do you ship internationally?
Shipping availability depends on your region. Delivery times and options may vary based on your location.
Returns & Exchanges
What if I receive a damaged or incorrect item?
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. Our team will review the issue and provide a suitable solution.
What condition must items be in to qualify for a return?
Returned items must be unused, unwashed, unworn, and in their original packaging with all tags attached.
Who covers return shipping costs?
Customers are responsible for return shipping costs unless the error was made by Kingz Closet.
Refunds
How long does it take to receive my refund?
Refunds are processed within 3 to 7 business days after we receive and inspect the returned item. Once approved, the refund will be issued to your original payment method.
Are any items non returnable?
Yes. We do not accept returns on sale items, clearance products, or gift cards.